Return Policy FAQ

14 Day Guarantee:

If our products do not meet your expectations we will gladly refund the purchase price
less any shipping cost we have paid. This policy applies to shanederuise.com product only and not 3rd Party Plug-ins.

Damaged or Bad Media:
If your product is damaged or won’t work, we will ship a new copy for free. If you have an accident with the product we can arrange a replacement.

3rd Party Plug-ins:
3rd Party plug-ins in the Pro Shop are created by outside publishers and we are unable to extend our policies to these products. If you have any problems with the products, we will do our best to help you out.