Ordering Details FAQ

Credit Card Statements:

Credit Card payments show as:
SDP Entertainment.

Product Delivery:
Some products are only available on DVD or only downloadable. Be sure to check each product page for specific details so your order is not delayed.

Downloadable Items:
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours.

Non-Downloadable Items:
Products such as prints & DVDs are not available for download and must be shipped, please make sure you check this information on the product page for specific product details. Please indicate a proper shipping method at checkout so your order is not delayed.

All prices are based on US Dollars.

Mailing List:
Customers will receive an occasional newsletter about happenings, sales, tutorials, products, and promotions. We do not share your information with anyone.

Sales Tax:
Customers will be charged Sales Tax of 7.75%

Our Bundle Prices are not retroactive with past purchases.

Order Processing:
Orders are processed and shipped Monday-Friday 8AM to 1PM EST. All orders ship the same day or within 24 hours except for weekends and major US holidays.

From day product ships out:

Shipments within the United States takes 3-5 business days.

International shipments take 6-10 days with the possibility of delays due to customs.

We ship exclusively with USPS (United States Postal Service)

Download Information:
If you have not received your download information please email us at support@shanederuise.com

3rd Party Plug-ins:

We do carry some 3rd Party plug-ins on consignment. These Plug-ins are created by outside publishers and we are unable to extend our policies to these products. Also, our License Agreement does not apply to 3rd Party Plug-ins.